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With You for the Long Haul
When a customer buys one of QuickPen's products, they're not buying that to use just today or tomorrow. They will probably still be using that application 10 years from now. We have to make sure it keeps serving their needs.
—Curtis Broughton,
QuickPen Founder |
We know that buying a QuickPen system is a long-term investment. Our goal is to make sure your QuickPen systems work for you both now and down the road. That's why we offer QuickPen Support Services,
protecting your investment by giving you ongoing technical support, software updates, training, and software discounts. We've been taking care of our customers for 20 years.
We provide a comprehensive package of ongoing support, training and upgrades available annually at a surprisingly low cost. Some of our products even come with free support for the first year. When you subscribe to our annual support contract, we provide you with:
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preferred access to our responsive, three-tiered technical support program; |
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ongoing access to our industry-leading training programs at the QuickPen Training Centers; |
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software updates whenever we add new features or improved functionality to our products; |
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and significant discounts on purchases of major software upgrades or new QuickPen applications. |
QuickPen Support Services: A Real Benefit |
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We work hard to ensure that the benefits you receive with QuickPen Support Services are the best available. We are constantly looking for ways to improve our systems and increase productivity for our customers. We keep detailed records of customer feedback from our large customer base and monitor  emerging industry technologies. This information helps us continually incorporate improvements and new features into our products. We've developed a three-tiered system of technical support to ensure that you get a prompt response and quick access to the experts who best understand your issues. Our technical support engineers are thoroughly versed in our systems, and we also make sure they know how to listen. They don't just give you answers, they give you solutions. And with the introduction of E-Support, our engineers can receive data from users, fix problems, and then send those fixes back via e-mail.
With free updates, support and training, and with significant software discounts, the QuickPen Support Services program pays for itself. To get more information about our services or to sign up, fill out our online form. A QuickPen representative will contact you.
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