Gold Customer Care
The Gold Service plan entitles you to these benefits:
Priority Technical Support
Guaranteed 1-hour response time between 8:30 a.m. until 5:00 p.m. EST for in-depth support by qualified Vulcan specialist. Gold plan members receive top priority phone support.
Software Training
Vulcan offers a variety of web-based training courses that are free to our clients.
Service Visits to Your Facility
$300 per day plus travel expenses.
Discounts on Parts
10% savings off list price. Some defective parts may be exchanged for up to 50% rebate depending on the nature of the repair.
Software Updates
Included during the duration of your service plan.
Additional Programs
10% savings off list price after initial machine sales.
Loaner Policy
Available at a nominal fee exclusively to Gold Plan members.
Silver Customer Care
The Silver Service plan entitles you to these benefits:
Priority Technical Support
Guaranteed same day response between 8:30 a.m. until 5:00 p.m. EST for in-depth support by qualified Vulcan specialist.
Software Training
Vulcan offers a variety of web-based training courses that are free to our clients.
Service Visits to Your Facility
$600 per day plus travel expenses.
Discounts on Parts
5% savings off list price.
Software Updates
Included during the duration of your service plan.
Additional Programs
5% savings off list price after initial machine sales.
Get More Info
To request details on services and pricing, send us an email. A QuickPen representative will respond quickly.
