Browse our list of frequently asked questions to find the information you need. If you don't see a question that matches your inquiry, please contact Technical Support.
A: Please see the latest System Specifications.
Q: I have lost all of my projects and jobs. What happened and how do I retrieve them?
A: You have deleted your database connection. A database connection is required for the
Vulcan 6XP program to connect to the Vulcan 6XP data. To create a database connection, complete the following steps, click the link that matches your database.
Q: Where are all of the round and oval taps that I used to have?
A: All of the round and oval taps viewed from the fitting selection window in older versions of Vulcan are still available in Vulcan 6 XP. The taps are now selected from the Input/Edit Taps tab on the fitting input window.
To correct the problem perform ALL of these steps:
- Choose the appropriate round or oval body type from the fitting selection window.
- From the Vulcan 6 XP input window, choose the appropriate style of the fitting from the style buttons on the toolbar and enter the dimensions for the body.
- After entering the body dimensions, choose the Input/Edit Taps tab.
- Double-click on the tap to add to the body.
- Enter the dimensions of the tap and choose OK.
- When you return to the Input/Edit Taps tab, you can add more taps to the body or edit and delete existing taps.
Q: Can I run Vulcan version 5.8 and Vulcan 6XP on the same computer?
A: Yes. However, Vulcan version 5.8 and Vulcan 6XP do not share projects, jobs, or shop data. The data for each program is stored separately and by different methods.
Q: I just installed Vulcan 6XP. I now have an icon on my Desktop called Key Finder. What is Key Finder, and how do I use it?
A: The Key Finder is used to locate the Vulcan 6XP USB key that is located either on your local computer or somewhere on your network. This key provides licensing for the Vulcan 6XP program.
Q: How do I backup my database?
A: The Vulcan XP Database Maintenance program is used to backup and restore databases, update scripts, and run any necessary data commands. With the exception of creating or restoring a database backup, this program should not be used unless instructed to do so by Vulcan Customer Support. To backup your database, click this link to download directions.
