Over the years, we've had many requests from our customers to send out a notice when we know something is not behaving as it should within the software. We've heard you - and we want to do better.
We've decided that e-mail is our best method to reach our customers. We are trying to collect contact information for each product that a company owns. For each product, we have three types of contact:
1. Primary Contact. The Primary Contact is designed to be a day-to-day user of the product. We will send product-specific information to the contacts regarding Product Release Information, Product Service Bulletins, and Education Information to this user.
2. Shipping Contact - this is the person who is responsible for updating the software. Many companies have this contact be their IT manager.
3. Customer Care Contact - this is the person responbile for the Customer Care supporg agreement. This address may be used in the feature to send billing inforamtion.
If you would like to know your company contact information, please feel free to contact us. We can get that information to you, and we can update your records as necessary.